Welcome to the ActualCraft Server Store!
Below you'll find some general information and FAQ regarding our items and the payment process that encompasses them. If you have a question that is not displayed, you may find out about our additional contact methods below.
Is there an age restriction for purchasing any products?
You must be eighteen years of age or older if you wish to proceed with a transaction. Otherwise, you must obtain consent from your guardian or parent to condone a purchase.
What would I require in order to donate?
To begin with a purchase you'd need to provide your Minecraft character's username. Once you reach the checkout screen you will require a PayPal account in order to pay for your transaction. A variety of other payment gateways will be added within the future.
When will I get my product or items?
The ActualCraft donation system will initialize online players first. Therefore, it is best to be ONLINE when you are making a purchase. If you are not online it may take up to fifteen minutes for your transaction to initialize within the server after your first login. If you are online while you've made a purchase and you have NOT obtained your corresponding product(s), then you must wait for one full cycle of fifteen minutes before you may receive your purchase. If you are still having trouble with receiving your purchase please contact a staff member within the game or our email at: [email protected].
May I get a refund for any transactions that I've made?
You'll be purchasing digital and online based content for a video game server. As such, the monetary return of the products is limited and non-existent. For this reason, all sales are final. If you are however looking to upgrade to a rank that costs more than your original purchase, you'll then have seven days from the time of purchase to be eligible for a difference upgrade. Please decide if you are able to make a purchase with our store before initiating a transaction.
What happens if I initiate a chargeback?
All sales are considered final. If you feel wronged with a transaction, please contact us at [email protected]. As long as a legitimate reason is in check, we will review your transaction. Be aware that all products will list what they include. In correlation with this, all purchases are your responsibility, as nothing will be advertised beyond what it offers. If a chargeback is initiated, your account will be banned across all ActualCraft servers with no appeal. Your account will also be flagged with the MCMarket index preventing transactions for other servers beyond our network in the future. These restrictions will apply until the chargeback is remedied.
My payment has been denied or isn't processing, what's going on?
There might be several reasons for this error. Your transaction may have been denied by our fraud protection system or an issue with your payment provider has occurred. For further assistance within this matter, please contact us via email at [email protected], our staff team in-game, or on our online forums.
Is there any other way for me to pay for a transaction?
Apart from PayPal, we can accepts payments of Steam gift cards. More information regarding the process may be viewed here. This process is manual, as such it will take time for your payment to be fulfilled.
If you have any other questions or concerns you may contact us at our proposed methods above or within our discord server. Our discord server may be accessed via an invite link found at our main page.